Secure and optimize your contact center with ChromeOS
Deploying ChromeOS can enable your contact centers to be cloud-first and agile while improving agent productivity, securing business data and ensuring a stress-free device deployment and management process for your IT staff.
Download this solution brief to learn how Acer has engineered its portfolio of ChromeOS Enterprise devices for contact centers.
What are the security features of ChromeOS for contact centers?
ChromeOS includes built-in and proactive security features designed to safeguard your business from threats and reduce employee errors. These features include Google Safe Browsing, which prevents access to malicious sites, a Titan C security chip for user identity protection, and automatic security updates. Notably, there have been no reported ransomware attacks on ChromeOS devices.
How does ChromeOS enhance agent productivity?
ChromeOS is designed to reduce the cognitive load on agents by providing an intuitive and productive experience. This leads to a significant reduction in downtime, saving up to 3 hours per agent per week. Additionally, the platform allows for fast onboarding and easy sharing of devices, which helps agents pick up where they left off.
What are the deployment advantages of ChromeOS?
Deploying ChromeOS devices is streamlined and efficient, allowing for deployment within minutes without the need for imaging. Features like zero-touch enrollment and the ability to repurpose existing Windows and Mac devices into a managed Chromium environment simplify management. ChromeOS devices can be deployed 76% faster than Windows 10 devices, making it easier to manage even with high turnover rates.
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